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Customer Service Representative

Office
Israel
Date listed
Apr 10, 2026
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Job Description

We are an international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its English-speaking customer portfolio. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle.

This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers.

Responsibilities

  • Serve as the main point of contact for French-speaking customers, coordinating closely with sales and internal teams.
  • Manage customer orders end to end, from order entry through shipment and invoicing.
  • Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements.
  • Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing.
  • Support the sales team with account-related operational issues, including carrier incidents and delivery constraints.
  • Address customer complaints promptly, ensuring appropriate follow-up and escalation where required.
  • Maintain accurate customer and account records to ensure efficient billing and documentation.
  • Ensure adherence to internal processes, policies, and compliance requirements.

Required Experience

  • Degree-level education or equivalent professional experience.
  • At least 3 years’ experience in a customer service, customer operations, or sales support environment.
  • Fluent English is essential (written and spoken). Any additional European language is a plus.
  • Experience working with Microsoft Office, particularly Excel, and ERP systems (i.e. SAP Business One).
  • Familiarity with import/export documentation is a plus.
  • Previous exposure to the food and beverage industry is advantageous.

Key Qualifications

  • Strong customer focus.
  • High level of English
  • Communication skills.
  • Proactive and solution-oriented approach.
  • High attention to detail and accuracy.
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