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PRIVACY POLICY

PRODALIM PRIVACY POLICY

 

Last Updated: January 15, 2024

 

This privacy policy (“Privacy Policy”) governs how we, Prodalim B.V. and any other member of the Prodalim group as applicable (together, “Prodalim”, “we”, “our” or “us”) use, collect and store Personal Data we collect or receive from or about you (“User”, or “you”) such as in the following use cases:

 

  • When you make use of, or interact with our website, http://prodalim.com/ (“Website”);
    1. When you click on “For more information and order”
    2. When you contact us (e.g. customer support, when you submit an inquiry, or leave us a message)
  • When you make use, or interact with our portal, https://prodalim.iqdox.com (“Portal”);
    1. When you create an account and when you log in
    2. When you purchase or order a product and/or service
  • When you contact us (e.g. customer support, when you submit an inquiry or request a quote, or leave us a message)
  • When you attend or participate in a marketing event and provide us with your Personal Data
  • When you exchange business cards with us
  • When you register to, attend or participate in an event hosted or organized by Prodalim, including, but not limited to, in-person events and online events and webinars
  • When we acquire your Personal Data from third party sources (such as lead-generation companies or events organizers)
  • When we use the Personal Data of our customers
  • When we use the Personal Data of our suppliers
  • When we process your job application

 

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR-protected individuals.

 

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Table of contents:

 

  1. What information we collect, why we collect it, and how it is used
  2. How we protect and store your Personal Data
  3. How we share your Personal Data
  4. Additional information regarding transfers of Personal Data
  5. Your rights
  6. Use by children
  7. Links to and interaction with third party product
  8. Log files
  9. How to contact us

 

This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below. If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

 

1.       WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

 

Data we collect

Why is the data collected and for what purposes?

Legal basis (GDPR only)

Third parties with whom we share your data

Period of storage

Consequences of not providing the data

When you make use of, or interact with our Website

a.     When you click on “For more information and order”

·         Full name

·         Phone

·         Email address

·         Job title

·         Company name

·         Contact details

·         Business information

·         Any other data you decide to provide/supply

·         Provide                  further information on our services

·         Discuss a business opportunity

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. showing you certain products/services and features that you have shown an interest in).

 

Legitimate interest (e.g. send you further information on our services in a B2B context)

3rd party platforms for the following purposes:

 

·         Directnic (hosting services)

·         GoDaddy (hosting services)

·         Microsoft (email server, Europe)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws

Cannot provide further information on our services

 

Cannot discuss a business opportunity

b.     When you contact us (e.g. customer support, when you submit an inquiry, or leave us a message)

·         Title

·         First name

·         Last name

·         Company

·         Email address

·         Address

·         City

·         State/Province

·         ZIP Code/Postal Code

·         Country

·         Any other data you decide to provide/supply

·         Process your request

·         Assist you with your inquiry

·         To provide support (e.g., to solve problems, bugs or issues)

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. provide customer support).

 

Legitimate interest (e.g. respond to your inquiry)

3rd party platforms for the following purposes:

 

·         Directnic (hosting services)

·         GoDaddy (hosting services)

·         Microsoft (email server, Europe)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws

Cannot process your request

 

Cannot assist you and respond to your inquiry

·         Full Name

·         Business email address

·         Country

·         Any other information you choose to share with us

·         To send marketing communications.

Consent.

 

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

·         Salesforce (CRM)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws.

Cannot sent marketing communications

When you make use, or interact with our Portal

a.       When you create an account and when you log in

·         Full name

·         Phone number

·         Email address

·         User name

·         Password

·         Company

·         Title

·         Any other data you decide to provide/supply

 

·         To be able to create an account

·         To be able to log in

·         To be able to enjoy features available to registered users only

 

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. sign up to the service).

3rd party platforms for the following purposes:

 

·         B-Data (intermediator between the Portal users and Prodalim)

·         SAP (business management software (ERP))

 

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws

Cannot create an account

 

Cannot log in

 

Cannot enjoy all the features

b.       When you purchase or order a product and/or service

·         Full name

·         Phone number

·         Email address

·         User name

·         Password

·         Company

·         Title

·         Any other data you decide to provide/supply

·         To process the order of the product/service

·         To perform/execute the purchase

·         To execute shipping

·         To inform you the status of your order

·         To send you info of the requested quotation

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. perform/execute the purchase).

 

3rd party platforms for the following purposes:

 

·         B-Data (intermediator between the Portal users and Prodalim)

·         SAP (business management software (ERP))

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws

Cannot process the order of the product/service

 

Cannot perform /execute the purchase

When you contact us (e.g. customer support, when you submit an inquiry or request a quote, or leave us a message)

·         Title

·         First name

·         Last name

·         Company

·         Email address

·         Address

·         City

·         State/Province

·         ZIP Code/Postal Code

·         Country

·         Any other data you decide to provide/supply

·         Process your request

·         Assist you with your inquiry or your request of a quote

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. provide customer support).

 

Legitimate interest (e.g. respond to your inquiry)

3rd party platforms for the following purposes:

 

·         Directnic (hosting services)

·         GoDaddy (hosting services)

·         Microsoft (email server, Europe)

·         B-Data (intermediator between the Portal users and Prodalim)

·         SAP (business management software (ERP))

 

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws

Cannot process your request

 

Cannot assist you and respond to your inquiry or your request of a quote

 

 

·         Full Name

·         Business email address

·         Country

·         Any other information you choose to share with us

·         To send marketing communications.

Consent.

 

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

·         Salesforce (CRM)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws.

Cannot sent marketing communications

When you attend or participate in a marketing event and provide us with your Personal Data

●        Full name

●        Identification information (e.g. government-issued identification number and government-issued picture identification)

●        Email address

●        Job title

●        Phone number

●        Company name

●        Number of employees

●        Country

●        Contact details

●        Business information and Registration information, to the extent that includes Personal Data

●        Any other data you decide to provide/supply

·         Establish     a business connection or discussion

·         To allow you to register to, attend or participate in the marketing event

·         To provide you with the relevant access to the marketing event

·         To send you marketing event-related communications

Depending on the context, legitimate interest (e.g. B2B marketing) or the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

·         Salesforce (CRM)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws

Cannot establish a business connection

 

Cannot allow you to register, attend or participate in the marketing event

 

Cannot provide you with the relevant access to the marketing event

 

Cannot send you marketing event-related communications

·         Full Name

·         Business email address

·         Country

·         Any other information you choose to share with us

·         To send marketing communications.

Consent.

 

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

·         Salesforce (CRM)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws.

Cannot sent marketing communications

When you exchange business cards with us

·         Full name

·         Email address

·         Company name

·         Any other data you decide to provide/supply

·         Establish     a business connection

·         To send marketing communications.

Depending on the context, legitimate interest (e.g. B2B marketing) or the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

·         Salesforce (CRM)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws.

Cannot establish a business connection

Cannot sent marketing communications

When you register to, attend or participate in an event hosted or organized by Prodalim, including, but not limited to, in-person events and online events and webinars

·         Full name

·         Identification information (e.g. government-issued identification number and government-issued picture identification)

·         Email address

·         Job title

·         Phone number

·         Company name

·         Number of employees

·         Country

·         Contact details

·         Business information and Registration information, to the extent that includes Personal Data

·         Any other data you decide to provide/supply

·         To allow you to register to, attend or participate in the applicable event

·         To provide you with the relevant access to the applicable event

·         To send you event-related communications

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. provide customer support).

 

Legitimate interest (e.g. to allow you to register to, attend or participate in the applicable event)

Certain 3rd party platforms for hosting services purposes. Each event might have different providers. For more information about the 3rd parties for each event, please contact us at [email protected].

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws.

Cannot allow you to register to, attend or participate in the applicable event

 

Cannot provide you with the relevant access to the applicable event

 

Cannot send you event-related communications

 

 

·         Full Name

·         Business email address

·         Title

·         Country

·         Any other information you choose to share with us

·         To send marketing communications.

Consent.

 

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

·         Salesforce (CRM)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws.

Cannot sent marketing communications

When we acquire your Personal Data from third party sources (such as lead-generation companies or events organizers)

·         Full Name

·         Business email address

·         Country

·         Title

·         Telephone Number

 

·         To establish a business connection

·         To send marketing communications

Depending on the context, legitimate interest (e.g. B2B marketing) or the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

·         Salesforce (CRM)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws.

·         Cannot establish a business connection

·         Cannot sent marketing communications

When we use the Personal Data of our customers

·         First name

·         Last name

·         Title

·         Phone number

·         Email address

·         Contact details/emails

·         Company-related information

·         Service-related information

 

Please note, if applicable, certain data is also regulated by a Data Processing Agreement.

·         Contact our customers

 

·         Provide our services and products

 

·         Perform     the relevant agreement

 

·         Send contract-related communications, invoices, etc.

Processing                                  is necessary for the performance of a contract to which the data subject is a party.

 

Compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.).

 

Legitimate                    interest (e.g.         send         you contract-related communications                     or B2B                         marketing communications,                          if any)

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws.

Cannot communicate with you

 

Cannot provide the services or products

 

Cannot perform the agreement

 

Cannot send contract-related communications

When we use the Personal Data of our suppliers

·         First name

·         Last name

·         Title

·         Phone number

·         Email address

·         Contact details/emails

·         Company-related information

·         Service-related information

 

Please note, if applicable, certain data is also regulated by a Data Processing Agreement

·         Contact     our      service providers

 

·         Process the order of the services

 

·         Perform/execute the agreement

 

·         Send contract-related communications, invoices, etc.

Processing                                  is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

 

Legitimate              interest (e.g.       perform      the contract,                   send contract-related communications)

3rd party platforms for the following purposes:

 

·         Microsoft Azure

·         Microsoft (email server, Europe)

Until we no longer need                     the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                     in

accordance with data retention laws

Cannot communicate with you

 

Cannot process the order of the services

 

Cannot perform the agreement

 

Cannot                             send contract-related communications

 

When we process your job application

 

·         Full name

·         Email address

·         CV

·         Cover letter

·         Phone number

·         Any other data you decide to provide/supply

·         Process        your job application

 

·         Assess the candidate

 

·         Communicate with you

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. a contract of employment).

 

Legitimate interest (e.g. to assess a candidate)

3rd party platforms for the following purposes:

 

·         Directnic (hosting services)

·         GoDaddy (hosting services)

·         Microsoft (email server, Europe)

Until we no longer need                      the

information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period                      in

accordance with data retention laws.

Cannot process your job application

 

Cannot assess your suitability as a candidate

 

Cannot communicate with you

 
                           

 

Finally, please note that some of the abovementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

2.       HOW WE PROTECT AND STORE YOUR PERSONAL DATA

 

  • Security. We have implemented appropriate technical, organizational and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. However, please note that we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this

 

  • Retention of your Personal Data. In addition to the retention periods mentioned in Section 1 above, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or

 

3.         HOW WE SHARE YOUR PERSONAL DATA

 

In addition to the recipients described in Section 1, we may share your information as follows:

 

  • When we send or receive emails from you, we store all our emails (including emails containing Personal Data) with our cloud-hosted email provider;
  • To the extent necessary, with regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;

 

  • If, in the future, we sell or transfer some or all of our business or assets to a third party, we will (to the minimum extent required) disclose information to a potential or actual third party purchaser of our business or assets. In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Data in connection with the foregoing events, including, in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.

 

  • Where you have provided your consent to us sharing the Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality); and

 

  • Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is

4.       ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA

 

  • Access from Israel is covered by Israel’s Adequacy Decision and involves no data transfer You can read more about this here: https://ec.europa.eu/info/law/law- topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.
  • We ensure transfers within the Prodalim group will be covered by an agreement entered into by members of the Prodalim group (an internal processing agreement) which contractually obliges each member to ensure that Personal Data receives an adequate and consistent level of protection wherever it is transferred to;
  • Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is

5.       YOUR RIGHTS

 

The following rights (which may be subject to certain exemptions or derogations), shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

 

  • You have a right to access information held about you. Your right of access is normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
  • You have the right to request that we amend any Personal Data we hold that it is inaccurate or misleading;
  • You have the right to request the erasure of the Personal Data that relates to you. Please note that there may be circumstances in which we are required to retain your data, for example for the establishment, exercise or defence of legal claims;
  • The right to object to or to request restriction of the However, there may be circumstances in which we are legally entitled to refuse your request;
  • The right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
  • You have the right to object to profiling;
  • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority;
  • The right to withdraw your consent. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations; and
  • You also have a right to request details of the basis on which your Personal Data is transferred outside the European Economic Area, but you acknowledge that data transfer agreements may need to be partially redacted for reasons of commercial

 

You can exercise your rights by contacting us at [email protected]. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm your identity and for security purposes, before disclosing the Personal Data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

 

In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

 

6.       USE BY CHILDREN

 

We do not offer our products or services for use by children. If you are under 18, you may not use the Website and the Portal, or provide any information to the Website and the Portal without involvement of a parent or a guardian. We do not knowingly collect information from, and/or about children.

 

7.       LINKS TO AND INTERACTION WITH THIRD PARTY PRODUCTS

 

The Website and the Portal enables you to interact with or contain links to third party websites, mobile software applications and services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

 

8.       LOG FILES

We make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyse trends, administer the Website and the Portal, track users’ movement around the Website and the Portal, and gather demographic information.

 

9.       CONTACT US

 

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].

 

*     *     *     *     *

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Jam & Marmalade
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Prodelim offers a variety of natural solutions that will lift your product portfolio. Enter and learn how we can be your partner in the suppling natural fruit ingredients  to your products.

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Our solution for Jam & Marmalade industry:
Juice Solutions
Natural Aromas
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Bakery
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Discover a new world of opportunities with different natural solutions for your product portfolio, from juice ingredients, natural aromas to other solutions

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Our solution for Bakery industry:
Juice Solutions
Natural Aromas
Essential Oils
Citrus Fibers
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Sauces
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Fruits are nature's original sweets, so it is clear that the use of natural fruit ingredients will continue to be part of the industry. nter to find out more.

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Our solution for Sauces industry:
Juice Solutions
Natural Aromas
Essential Oils
Citrus Fibers
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Confectionery
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Come and learn how the Prodalim  solutions  can help you in your creation for natural sauces with a clean label meeting consumer trend and market demand  

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Our solution for Confectionery industry:
Juice Solutions
Natural Aromas
Essential Oils