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Customer Service Representative

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Aug 06, 2026
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Summary

Prodalim is a family-owned, global juice and specialty ingredients solutions group. We source, develop, manufacture, and market an extensive variety of high-quality juice-based solutions, taste ingredients such as essential oils, fruit aromas (FTNF), and flavours, as well as functional ingredients including natural colours and citrus fibres. In addition, we offer patent-based de-alcoholization solutions under our SOLOS brand. Prodalim proudly serves customers across the food, beverage, flavours and food additive industries.

As a Senior Customer Service Representative you will work closely with the Key Account Manager / Regional Sales Manager, acting as the point of contact between the customers and the company. Your main responsibility will be to provide accurate product / service information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities

  • Provide outstanding customer support by analysing, processing and responding to customer and sales team needs.
  • Process all customer orders accurately and promptly upon receipt. Customer data must be validated at the time of order for pricing, terms, exceptions and any special shipping requirements. Orders must be processed from entry through shipment and invoicing.
  • Ensure that all customer queries (internal and external) on product quality, availability and substitutions, inventory and order status, pricing, billing, invoices and carrier concerns are resolved satisfactorily.
  • Assist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing and billing.
  • Respond to all customer complaints immediately and notify all relevant parties. Escalate as needed.
  • Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
  • Responsible for compliance with applicable corporate policies and procedures.

Knowledge & Skills

  • Degree-level education or equivalent professional experience.
  • At least 8 years’ experience in a customer service, customer operations, or sales support environment.
  • Fluent English is essential (written and spoken).
  • Experience working with Microsoft Office, particularly Excel, and ERP systems (i.e. SAP Business One).
  • Familiarity with import/export documentation is a plus.
  • Previous exposure to the food and beverage industry is advantageous.
  • Excellent communication skills and ability to write and express ideas clearly.
  • Proactive approach and assertiveness.
  • Hands-on, highly organized, high level of accuracy.
  • Able to work independently, plan and prioritize work.

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An equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

Life at Prodalim

  • Driven by Purpose

    Every role at Prodalim contributes to creating natural solutions that help shape the future of food and beverages. We combine innovation, sustainability, and collaboration to create products that make a positive impact for our customers, consumers, and the planet.

    About Prodalim

  • Grow Your Career

    Whether you're starting your career or bringing years of experience, Prodalim offers opportunities to grow through international collaboration, cross-functional projects, and continuous professional development. We believe in empowering people to take ownership, expand their expertise, and shape their future.

    About Prodalim

  • Learn, grow & create value

    Life at Prodalim combines industry expertise with a dynamic environment. Employees are exposed to diverse challenges across product development, customer collaboration, and global operations - creating continuous learning opportunities and meaningful contributions.

    About Prodalim

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