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Customer Service Representative

Office
The Netherlands
Date listed
Jun 19, 2019
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Job Description

Prodalim is looking for a passionate Customer Service Representative which will partner with
our customers and ensure their long-term success. The customer service representative provides
customer support by analyzing, processing and responding to customer and sales team inquires.
Location: Rotterdam, NL.

Responsibilities

• Provide outstanding customer support by analyzing, processing and responding to customer
and sales team needs
• Process all customer orders accurately and promptly upon receipt. Customer data must be
validated at time of order for pricing, terms, exceptions, and any special shipping
requirements. Orders must be processed from entry through shipment and invoicing
• Ensures that all customer queries (internal and external), on product quality, availability, and
substitutions, inventory and order status, pricing, billing, invoices and carrier concerns are
resolved satisfactorily
• Assist the sales team with account inquiries and problems involving product quality, carrier
concerns, product availability, pricing and billing.

• Responds to all customer complaints immediately and notify all relevant parties. Escalate as
needed. Maintain customer account information, assuring efficient billing and maintenance
of all related paperwork
• Responsible for compliance with applicable corporate policies and procedures

Required Experience

Associates degree preferred or equivalent work experience
• Experience in customer service team environment
• Knowledge of ERP system (SAP Business 1 -advantage) , Microsoft Office software-Word, Excel
and others
• The position requires a very responsible and diligent person. Must be neat and stable.
• Ability to work cross-functionally, with customer driven focus and sense of urgency
• Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize
work
• Familiarity with Inco terms and import/export documentation is a plus
• People-oriented with the ability to interactive effectively with customers

Key Qualifications

• Excellent communication skills
• Fluent English speaking and writing- Must. Advantage for additional language
• Proactive approach and abilities
• Hands-on, highly organized; highest level of accuracy
• Team player
• Able to work independently
• Able to manage complicated tasks
• Managing abilities
• Pleasant temperament combines with assertiveness
• High responsibility